At Long Adventure Outdoor Sport Sdn. Bhd. ("Long Adventure", "we", "our", or "us"), we are committed to delivering your orders safely and efficiently. This Delivery & Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website at https://longadventure.com.
By placing an order, you agree to the terms outlined in this policy.
We currently ship to:
If your country is not available during checkout, please contact us before placing your order.
Long Adventure works with appointed courier partners for both domestic and international deliveries.
The courier service used for your order may vary depending on:
Orders will only be processed after successful payment confirmation.
Please allow up to 7 business days for order processing and dispatch.
Orders placed on weekends or Malaysian public holidays will be processed on the next available business day.
Processing time may be extended during:
Estimated delivery times begin after your order has been dispatched.
Delivery times vary depending on the shipping destination and courier service.
Please note that delivery estimates are provided as a guideline only and are not guaranteed.
Long Adventure is not responsible for delays caused by:
Shipping charges are calculated during checkout based on:
Long Adventure currently does not offer free shipping unless otherwise stated during specific promotional campaigns.
For international orders:
Customers are encouraged to check their country's import regulations before placing an order.
Once your order has been dispatched, a shipping confirmation and tracking information (where available) will be provided via email or other available communication channels.
Tracking updates are managed by the respective courier service.
Customers are responsible for providing accurate shipping information when placing an order.
If a delivery cannot be completed due to:
any additional shipping, storage, or redelivery charges may be borne by the customer.
Ownership and risk of loss pass to the customer upon successful delivery to the shipping address provided. Long Adventure shall not be responsible for any loss, theft, or damage occurring after delivery has been confirmed by the courier.
If your parcel arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Where applicable, customers may be asked to provide:
Long Adventure will work with the courier partner to investigate the matter and determine an appropriate resolution.
Once an order has been confirmed and payment has been successfully processed, we may not be able to modify the shipping address, products ordered, or delivery method.
If you require assistance, please contact us immediately after placing your order, and we will do our best to accommodate your request.
If you have any questions regarding this Delivery & Shipping Policy, please contact us:
Long Adventure Outdoor Sport Sdn. Bhd.
Registration No.: 201301040823 (1070646-W)
Address:
1A, 23, Persiaran Astana
Bandar Bukit Raja
41050 Klang
Selangor, Malaysia
Email: enquiry@longadventure.com
WhatsApp / Tel: +60 13-606 5659
