At Long Adventure Outdoor Sport Sdn. Bhd. ("Long Adventure", "we", "our", or "us"), customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making any purchase through our website at https://longadventure.com.
By placing an order, you acknowledge that you have read, understood, and agreed to this policy.
We accept return requests within 7 calendar days from the date you receive your order.
Returns are only accepted under the following circumstances:
To be eligible for a return, the item must:
Long Adventure reserves the right to inspect all returned items before approving any return, exchange, or refund request.
For hygiene, safety, and product integrity reasons, we do not accept returns or exchanges for:
Returns will not be accepted.
For hygiene reasons, the following products cannot be returned once opened:
To request a return, please contact our Customer Support within 7 days of receiving your order.
Please include:
Contact Details:
Email: enquiry@longadventure.com
WhatsApp / Tel: +60 13-606 5659
Our team will review your request and provide further return instructions if your request is approved.
Please do not return any item without prior approval from our Customer Support.
Unless otherwise agreed by Long Adventure, customers are responsible for the cost of returning products.
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as Long Adventure is not responsible for returned parcels that are lost or damaged during transit.
Where a return request is approved, Long Adventure may, at our discretion, offer one of the following solutions:
If you choose a product of higher value, you will be required to pay the price difference.
If you choose a product of lower value, the price difference may be refunded or issued as store credit, at Long Adventure's discretion.
Refunds will only be processed after the returned product has been received and inspected by Long Adventure.
If your refund request is approved, the refund will be made using the original payment method.
Please allow up to 21 business days for the refund to be processed, depending on your bank or payment provider.
Shipping charges, customs duties, import taxes, and other non-product-related charges are non-refundable unless the return is due to our error.
If you receive a damaged, defective, or incorrect item, please notify us within 7 calendar days after delivery.
Failure to report the issue within this period may result in your request being declined.
Long Adventure may request photographs, videos, or additional information to assist in the verification process.
Where applicable, products are covered by the respective manufacturer's warranty.
Warranty coverage, duration, exclusions, and claim procedures are determined solely by the manufacturer.
This Return & Refund Policy does not replace or extend any manufacturer's warranty.
Warranty Claim Procedure
1. Contact Customer Support
2. Provide Proof of Purchase
3. Submit Photos
4. Inspection
5. Manufacturer Assessment
6. Repair / Replacement
7. Return Shipping
Long Adventure reserves the right to reject any return, exchange, or refund request if:
Our decision regarding return eligibility shall be final.
Long Adventure reserves the right to modify this Return & Refund Policy at any time without prior notice.
Any updates will become effective immediately upon publication on our website.
If you have any questions regarding this Return & Refund Policy, please contact us:
Long Adventure Outdoor Sport Sdn. Bhd.
Registration No.: 201301040823 (1070646-W)
Address:
1A, 23, Persiaran Astana
Bandar Bukit Raja
41050 Klang
Selangor, Malaysia
Email: enquiry@longadventure.com
WhatsApp / Tel: +60 13-606 5659
